Elite IT Support Limited
Church View Chambers 38 Market Square,
Our contact email address is: firstname.lastname@example.org
Our contact telephone number is: 0333 301 0169
Company Number 10463647 Registered in England and Wales.
Elite IT SUpport Limited collects the personal details that you provide when you sign up for our services or enter into a contract with us for services. We need these details so we can provide the services to you. We also collect some personal details if you email us directly.
If you email us we might have the following information:
• Name – so we know who to get back to
• Email address – so we know how to email you
• Phone number – which is optional, if you want us to call you
• Subject (usually no personal information)
• Message – the message you provide so we can address your request
Contact via Email: email@example.com
We have no control over what you might put in a message, we will however, have at least the email address you mailed us from and what you put into the message. We recommend that you keep any personal details sent to us to an absolute minimum.
Contractual Personal Data
When we collect personal data in order to provide service(s) to you we do so under the lawful basis of:
Performance of a contract
If you do not provide this information then we will not be able to provide these services to you.
Personal Data Collected on the Basis of Consent
When you provide personal data to us by emailing us directly then we use that personal data using the lawful basis of:
For any data you provide to use we only use it for the purposes we have told you about, and you have agreed to.
All employees of Elite IT Support Limited may have access to your data in order that we may either provide service(s) to you that you have requested or in order to answer a query sent via our website, postal address or any other communication mechanism.
Where we use 3rd party services these organisations may have access to your data so that we may use them to help provide services to you.
We ensure that any 3rd party we use is compliant with relevant data protection legislation and we have contracts or agreements which bind them to protecting your data on our behalf.
We do not sell your personal data to anyone and our 3rd parties have no rights over your data other than that which is required to provide their services.
We DO NOT share your data with anyone else.
People who Purchase or Contract with us for a Service
If you purchase or request a product we collect enough information to enable us to process your order, or supply the service. We collect and process this information using the ‘performance of a contract’ legal basis so that we may provide the service to you.
Unless you have specifically opted-in to receive information about products and services from Elite IT Support Limited, then we will not send you any communication other than which is required for the supply of the service.
We keep this data for as long as we are providing the service(s) to you, after you have stopped using the service(s) we keep the data for 24 months, then we anonymise it removing any personal information.
Any data classified as financial that we are required to keep will be retained according to UK HMRC rules, currently 6 years plus current year.
People who email us
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
If we consider the contents of an email to contain personal data we have not requested or more detail than we need then we will delete some or all of it immediately and request another with less personal details, or no personal details.
By submitting personal data to us by way of an email or an enquiry you necessarily consent to us using that information to contact you in return to complete that enquiry. We do not use that data for any other purpose. For the avoidance of doubt the legal basis for processing your enquiry is ‘consent’.
If you agree to allow us to send you information about Elite IT SUpportLimited Products and Services by opting in to that service, you do that on the basis of consent.
We respect the rights and freedoms of individuals and as such we would like to make you aware of the following.
You have the right to:
• Request access to your data
• Request rectification of your data where there are errors or inaccuracies, or the data is not current
• Request that the data we hold is removed entirely from our systems (the right to have data removed is only applicable where it does not conflict with our legal and regulatory requirements to keep certain records according to the data retention period)
• Request us to restrict processing of your data
• Object to our processing of your data
• Request your data in a format that is commonly used/accepted
• Send your data to another controller
• Withdraw consent already provided – at any time
Where we use your personal data based on the lawful basis of consent – you have an absolute right to withdraw that consent at any time and for any reason.
You also have the right to complain to this organisation as detailed within the ‘Complaints or Queries’ section of this Policy,
To exercise your rights above please contact Elite IT Support Limited using any of the methods described under ‘How to Contact us’.
You also have the right to lodge a complaint with a supervisory authority, see ‘Complaints or Queries’.
Elite IT Support Limited DO NOT and WILL NOT transfer the information you provide to countries outside the European Economic Area (“EEA”).
Any policy changes, either due to business reasons or future changes in legislation will be posted on this page and, if material, may be promoted on the Website or through e-mail notification.
Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Elite IT Support Limited tries to meet the highest standards when collecting and using personal information and take any complaints we receive about this very seriously.
We encourage people to bring to our attention, if they think that our collection or use of information is unfair, misleading, or inappropriate.
If you wish to complain about this policy or any of the procedures set out in it please contact: firstname.lastname@example.org
If for any reason you believe that Elite IT Solutions Limited is not in full compliance with the GDPR/DPA 2018 or that a request or complaint has not been properly dealt with you have the right to lodge a complaint with the relevant supervisory authority, in the UK this is the ICO.
https://ico.org.uk/concerns/handling/ or call the ICO on 0303 123 1113.
You can contact us using any method and you can find our details under the ‘Who are we’ section of this policy.