Many of our IT customers choose one of our Service Level Agreements, this provides you with the right level of support for your business at a fixed monthly cost. An onsite survey allows for a bespoke maintenance package to be tailored to your specific requirements.
You can expect:
• Unlimited telephone support
• Extensive remote support and management – (95%+ remote fix rate)
• Highly skilled service desk engineers
• On-site hardware / software support
• Back-up monitoring
• Anti-virus management
• Allocated account manager